This policy applies to all purchases made at www.sweetpain.co. It is your responsibility to familiarize yourself with this policy. By placing an order for any of our item(s), you indicate that you have read this policy and agree with and fully accept the terms of this policy.
Most orders are processed and shipped within 7-10 days. As soon as we have handed over your order to our carrier, you will receive a shipping confirmation by e-mail.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via e-mail or telephone. Orders placed on a Saturday, Sunday or Public Holiday will not be shipping until the next working day.
Please note that we do not ship to P.O. Boxes, APO/FPO/DPO military addresses, or shipping forwarding locations.
We will try to ensure that item(s) are completed and delivered within the estimated lead time advised at the time of purchase. However, delays do occasionally arise due to production or shipping issues out of our control. If a delay occurs, we will let you know the new confirmed delivery date; however, this does not mean you have the right to cancel your order if it is beyond the estimated time frame.
Risk of Loss
All items purchased are made pursuant to a shipment contract with our couriers. This means that the risk of loss and title for such items pass to you upon our delivery of your order to our couriers. If you do not receive your order within two days from the date of dispatch, please contact us at email@example.com. If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.
My Delivery Is Damaged, What Can I Do?
If you have received a defective item, please e-mail us within 48 hours of delivery and attach pictures of the damaged item so that the damage can be checked. Please do not dispose of the item until you have heard back from us. No complaint can be considered unless clear proof can be given that the item(s) are faulty or damaged.
Amendments and Orders Made in Error
Once your order has been shipped, you will receive an e-mail to the e-mail address you placed your order with. However, this also means that if your order has already been shipped, we are unable to amend or cancel the order.
If you have placed an order in error or made a mistake on an order, you need to contact our Customer Services team as soon as possible, within one hour of the order being placed, to let us know to amend or cancel the order before it is shipped.
If your order has already been shipped, we cannot amend or cancel the order until you have returned the order to us.
You can check the status of your order in your account by viewing your most current order.
We cannot change or update a shipping address once an order has been shipped. Please check your shipping details prior to submitting your order and send us an e-mail before your order is shipped if you need to change your address.
If you’ve refused the delivery or plan to refuse the delivery of your order because you want to cancel it, please contact us at firstname.lastname@example.org.
Orders Returned to Us
If your order is returned to us due to several failed delivery attempts, non-collection, or an insufficient/incorrect address, we cannot refund any shipping costs.
Who Should I Contact for More Information?
If you have any questions or comments about our Shipping and Delivery Policy, please contact us using the following contact details:
2372 Morse Ave #1109, Irvine
CA 92614, USA
This Shipping and Delivery Policy was last updated on Monday, September 12, 2023